SiQ Clothing Policies & Procedures
PLEASE READ THROUGH OUR P&P SO YOU CAN BE INFORMED ON HOW WE WORK
Once you have placed your order on our web site or though me directly (the owner) there are absolutely NO cancelations, NO refunds or NO exchanges after 24 hours as we have placed an order for your materials to build your costume/costume piece. IF there ever comes a time that we do honor a cancellation there is a 20% restocking fee that is non refundable, non-negotiable no matter the final price. The funds can take up to 30 days for us to return to you. Every item in our store is custom made from scratch and tailored. We do not alter items already made. We take great pride & time in our unique items & care for every order placed.
We are not responsible for customs duties, taxes, fees or ANY shipping delays. Once your package leaves our hands it is completely out of our control. We always try and ship earlier than the due date but sometimes can not control shop delays as we are a very small shop of 1 to 2 to ensure quality at all times. If a delay on our part comes up we will always use the best carrier to overnight deliver to you at our expense. But I can not stress enough, we are NOT the carrier, We can not control the speed that they deliver at. IF we ship a order expedited at our expense we will waive the signature confirmation or adult signature or require you to visit your local post for pickup to avoid any delays in shipping, IF this is not acceptable for you PLEASE let me know before shipping so we can make arrangements for shipping for you that best suites your needs!
NOTICE: Due to the nature of these custom made garments, NO returns or NO Refunds & NO Cancellations are accepted. So please be sure to send proper measurements. If you are unsure, you can get measurements taken by your local tailor or seamstress or at a dry cleaner’s. Feel free to message me with any questions. I also have a Youtube video showing how to properly take measurements.
This is not a licensed, manufactured or mass produced garment. Ownership of the image(s), concept or likeness is NOT implied. This is made and sold as a tribute only. Money received is for craftsmanship & materials only. Thank you.
See something you have to have and now you want to place an order?
Easy, send me a message (I try and respond in a few hours) Please remember we may have a time difference. I am PST (pacific standard time)
Once we agree on costume item, turn around time, price & all the important info, I will send you payment info through Paypal (you may use a credit cart to pay through Paypal without having to sign up for an account) You will need to make Payment within 24 hrs unless I specify differently or the order will be cancelled on my end.
Once payment is made there are NO cancellations, refunds, exchanges or returns of any kinda as I use the down payment to purchase supplies to make your costume. I work on a first come first serve basis (payment wise) & am a very busy shop year round. Once I receive your order I will message you with a receipt if you need one & your measurement charts and other info you will need for the custom build.
My biggest P&P is that if you do purchase a costume from me & there does happen to be any fit issues COME TO ME FIRST TO FIX! I generally do it free of charge unless you have provided me with measurements that clearly are not correct (which is why I always STRESS going to a tailor or seamstress you can trust to measure you properly.) The minute you take my costume to another tailor or seamstress to have them make adjustments, the P&P between you and I are 100% null & void, no exceptions.
I only guarantee my work.
Payment plans are a privilege!
PLEASE do not miss a payment without messaging me first. If we agree on a weekly or bi-weekly amount make sure you set an alarm or reminder so I don't have to chase you for your payment. I am understanding that situations come up with finances, so If you need to skip a payment please just message me and I'll work with you!
ANY Commission started with SiQ Clothing that has not been attended to for 9 months or longer (NO payment and/or NO communication) will be completely voided. Any agreement, payments, pricing, turn around time etc. Is fully voided. NO Refunds, NO Cancellations, NO Exchanges, NO Exceptions!
My Policies & Procedures are at the discretion of the customer to look up and know. I do send them out with my custom order quotes or send a linked message where to find them. I have an open door policy to any questions or concerns & can be contacted pretty much any time of day with questions.