SiQ Clothing Policies & Procedures
PLEASE READ THROUGH OUR P&P SO YOU CAN BE INFORMED ON HOW WE WORK
Once you have placed your order on our web site or though me directly (the owner) there are absolutely NO cancelations, NO refunds or NO exchanges after 24 hours as we have placed an order for your materials to build your costume/costume piece. IF there ever comes a time that we do honor a cancellation there is a 20% restocking fee that is non refundable, non-negotiable no matter the final price. The funds can take up to 30 days for us to return to you. Every item in our store is custom made from scratch and tailored. We do not alter items already made. We take great pride in our unique items & care for every order placed.
See something you have to have and now you want to place an order?
Easy, send me a message (I try and respond in a few hours) Please remember we may have a time difference. I am PST (pacific standard time)
Once we agree on costume item, turn around time, price & all the important info, I will send you payment info through Paypal (you may use a credit cart to pay through Paypal without having to sign up for an account) You will need to make Payment within 24 hrs unless I specify differently or the order will be cancelled on my end.
Once payment is made there are NO cancellations, refunds, exchanges or returns of any kinda as I use the down payment to purchase supplies to make your costume. I work on a first come first serve basis (payment wise) & am a very busy shop year round. Once I receive your order I will message you with a receipt if you need one & your measurement charts and other info you will need for the custom build.
My biggest P&P is that if you do purchase a costume from me & there does happen to be any fit issues COME TO ME FIRST TO FIX! I generally do it free of charge unless you have provided me with measurements that clearly are not correct (which is why I always STRESS going to a tailor or seamstress you can trust to measure you properly.) The minute you take my costume to another tailor or seamstress to have them make adjustments, the P&P between you and I are 100% null & void, no exceptions. I only guarantee my work.
Payment plans are a privilege!
PLEASE do not miss a payment without messaging me first. If we agree on a weekly or bi-weekly amount make sure you set an alarm or reminder so I don't have to chase you for your payment. I am understanding that situations come up with finances, so If you need to skip a payment please just message me and I'll work with you!
My Policies & Procedures are at the discretion of the customer to look up and know. I do send them out with my custom order quotes or send a linked message where to find them. I have an open door policy to any questions or concerns & can be contacted pretty much any time of day with questions.