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SiQ Clothing Policies & Procedures

PLEASE READ THROUGH OUR P&P SO YOU CAN BE INFORMED ON HOW WE WORK

The way we work our custom commssions.

Custom hand made costumes we will send out a price quote with full details and pricing. Any negotiations on fabrics, costume pieces included or any changes you want made to the costume should be addressed at this time as they all affect the overall price and turnaround time. One we have come to a final agreement on costume details & price, a down payment or full payment must be made to secure your spot in line (as I am a very small but busy shop & work on a first cone, first serve basis, payment wise) I will generally let you know how many others are in line before you and roughly how long it should take to complete you commission once it is your turn.

I do try and share photos on my social media (Instagram Stories, TikTok posts) or email them to customers that do not use social media. Sometimes I forget (sorry I am human lol) You can ask for costume updates (in moderation please) & photos via Site Chat, Yahoo Email or Instagram Chat) I will get back to you when I have a free moment. I do try and keep all of my customers updated as much as humanly possible.

Once your costume is done You will need to come to my office to try it on (if you are local) Or I will ship directly to you (see more about our shipping P&P). Local try on is Mandatory if this is our first costume together. I guarantee my work & want to ensure the costume fits & meets expectations before you take it home!

 

Once you have placed your order on our web site or though me directly (the owner) there are absolutely NO cancelations, NO refunds or NO exchanges. After 24 hours we have placed an order for your materials to build your costume/costume piece & reserved your place in line for custom work. Every item in our store is custom made from scratch and most costumes are tailored to fit per order. Detailed info is in our listings. We do NOT alter items already made. We take great pride & time in our unique items & care for every order placed. 

In general my custom hand made costumes can take anywhere from 3 to 6 weeks to make (sometimes longer) depending on the complexity of the costume. Also keep in mind, I always have several costume commissions on my bench at any given time. I get booked up pretty fast certain times of the year. But I try not to push any commission farther out than 4 months. Although sometimes like can get kinda hectic, I am a one woman circus lol. 

Once you place your order we get all the supplies needed for your costume. 

SHIPPING:

As of April 2023 if your order is over $500 we require Priority shipping on all orders & adult signature confirmation. (this is NON-NEGOTIABLE) and for the safety of your item as well as our business! Changes are being made to our  site to reflect this. Thank you!

SiQ Clothing is not responsible for customs duties, taxes, fees or ANY shipping delays. Once your package leaves our hands it is completely out of our control. We always try and ship earlier than the due date but sometimes can not control shop delays as we are a very small shop of 1 to 3 to ensure quality at all times. If a delay on our part comes up we will always use the best carrier to overnight deliver to you at our expense & let keep you informed. But I can not stress enough, we are NOT the carrier, We can not control the speed that they deliver at. IF we ship an order expedited at our expense we will NOT waive the signature confirmation or adult signature as we want to ensure you get your costume properly.

 

NOTICE: Due to the nature of these custom made garments, NO returns or NO Refunds & NO Cancellations are accepted. So please be sure to send proper measurements for custom orders. If you are unsure, you can get measurements taken by your local tailor or seamstress or at a dry cleaner’s. Feel free to message me with any questions. I also have a Youtube video  showing how to properly take measurements.

 

This is not a licensed, manufactured or mass produced garment. Ownership of the image(s), concept or likeness is NOT implied. This is made and sold as a tribute only. Money received is for craftsmanship & materials only. Thank you.


Is there a costume you want that is not listed on my site?
Easy, send me a message (I try and respond ASAP or in a few hours) Please remember we may have a time difference. I am PST (pacific standard time)

 

FOR CUSTOM (UNIQUE) COMMISSIONS

Once we agree on costume item, turn around time, price & all the important info, I will send you payment instructions. You will need to make Payment within 24 hrs unless I specify differently or the order will be cancelled on my end.
Once payment is made there are NO cancellations, refunds, exchanges or returns of any kinda as I use the down payment to purchase supplies to make your costume & reserve your place in line for custom work. I work on a first come first serve basis (payment wise) & am a very busy shop year round. Once I receive your order I will message you with a receipt if you request it. Your measurement charts and other info you will need for the custom build will be emailed to you. If you want fabric samples mailed to you to choose from or see in person you will need to let me know before I begin your commission, some charges for shipping etc may apply.


MOST IMPORTANT
If you do purchase a costume from me & there does happen to be any concerns or alteration desired etc COME TO ME FIRST, TO FIX! I generally do it free of charge unless you have provided me with measurements that clearly are not correct (which is why I always STRESS going to a tailor or seamstress you can trust to measure you properly.) The minute you take my costume to another tailor or seamstress to have them make adjustments, the P&P between you and I are 100% null & void, no exceptions.

I only guarantee my work.
 

PAYMENT PLANS

Payment plans are a privilege!

PLEASE do not miss a payment without messaging me first. If we agree on a weekly or bi-weekly amount make sure you set an alarm or reminder so I don't have to chase you for your payment. I am understanding that situations come up with finances, so If you need to skip a payment please just message me and I'll work with you!

ABANDONED ORDERS

ANY Commission started with SiQ Clothing that has not been attended to for 9 months or longer (NO payment and/or NO communication) will be completely voided. Any agreement, payments, pricing, turn around time etc. Is fully voided. NO Refunds, NO Cancellations, NO Exchanges, NO Exceptions!

DISCOUNT CODES

My discount codes only apply to orders placed on my site. They will never be carried over to another platform or financial pay platform like Paypal, Zelle etc. These codes are designated for www.siqclohing.com checkout ONLY!

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SiQ hours of operation

 

Monday - Friday 1pm to 9pm

Saturdays - 2pm to 9pm

Sundays - CLOSED

This includes email correspondence.

SiQ Office Drop Off/Pickup or Fittings:

Are by appointment ONLY!

For both our safety & comfort, I require one of my assistants or partner to be present at the time of any office visit or fitting. 

You can bring a +1 for in office visits but please let me know before hand. (NO KIDS)

My house & office is not child proof, as much as we adore kids, please leave them at home.

Also please be aware, we have 2 very friendly service dogs at my home. 

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